Service Rates


On-Site Support:

Service within the GTA (minimum 1 hour charge, billed in 15 minute increments after first hour):

Avaya IP Office / BCM / Nortel Norstar / CICS / MICS: $120 per hour

If service call is outside the GTA driving charge is $50 per hour. 

Remote Support:

With newer systems most changes can be made remotely, allowing for quicker repair as well as a reduced rate. Our rate for remote support is $25 per 15 minutes (minimum 15 minute charge).

Frequently Asked Questions

Answers to commonly asked questions regarding Moving, New Installs and more

Make an Appointment

Call or e-mail now to book a free on-site consultation.​


Tel:  416-939-2829

TF:   1-855-939-2829


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Simply Connected is an independent distributor of network and telecommunications equipment. Simply Connected does not represent Avaya, Nortel Networks, Cisco, Polycom or their affiliates in any way. Simply Connected is not affiliated with and is not authorized or licensed by Avaya, Nortel Networks, Cisco or Polycom.