Every installation performed by Simply Connected includes comprehensive user and administrator training, training is provided in groups based on the users needs. Typical training for users is approximately 30 minutes per group.
A typical grouping for training is:
Mobile users - users who will rely heavily on mobile applications.
Light office users - users who need to know basic functions such as how to receive and place calls as well as check voicemail.
Heavy office users - users who rely heavily on the phone and will need to know advanced features such as setting up conference calls, transferring to mobile users and recording calls.
Reception staff - Reception staff who will be handling a heavy call volume, may need training on the Reception PC console and even some training on basic system administration (i.e. deleting locked voicemail passwords, adding a user).
System Administrators - Usually 1-2 admin staff receive advanced system management training on how to make system backups, add/delete users, setup remote extensions and more. Admin training is typically longer as needed.
Simply Connected also provides videos and extensive documentation for user/admin training.