Frequently Asked Questions

Moving Offices

Moving Offices

​The best time to upgrade your phone system is when you are moving as this will help reduce downtime significantly. Normally when moving office your phone system must be moved, then your phone lines and this can mean half a day without phone service to both your  staff and customers calling in. 

Upgrading to a new phone system when moving allows us to install your new system at the new office, so on the day of move we can quickly swap the phone lines over and there is virtually no downtime for your customers.

When moving offices it is ideal to allow approximately 2-3 months lead time to ensure cabling of the new space, ordering of phone lines and programming of the system can all be planned in advance.

We are always ready to do a rush move depending on your circumstances, however this is less than ideal.

Can Simply Connected cable my new office?

Yes! Simply Connected can run the cables for your new office for both your voice and data network. We provide free site visits to determine the exact needs and provide an accurate cabling quote.



 

New System Installation

User & Admin Training

Every installation performed by Simply Connected includes comprehensive user and administrator training,  training is provided in groups based on the users needs. Typical training for users is approximately 30 minutes per group.

A typical grouping for training is:
Mobile users - users who will rely heavily on mobile applications.
Light office users - users who need to know basic functions such as how to receive and place calls as well as check voicemail.
Heavy office users - users who rely heavily on the phone and will need to know advanced features such as setting up conference calls, transferring to mobile users and recording calls.
Reception staff - Reception staff who will be handling a heavy call volume, may need training on the Reception PC console and even some training on basic system administration (i.e. deleting locked voicemail passwords, adding a user).
System Administrators - Usually 1-2 admin staff receive advanced system management training on how to make system backups, add/delete users, setup remote extensions and more. Admin training is typically longer as needed.

Simply Connected also provides videos and extensive documentation for user/admin training.

Upgrading existing phone system

Will / how long my office be out of operation while upgrading?

In order to ensure a smooth implementation we rely heavily on a detailed plan prior to any technicians coming out.

After deciding to implement a new system we will co-ordinate a time to meet on-site and run through the specifics of your site to answer questions such as where the system will be mounted,  do you have battery backup, is the room suitable to house telecom equipment and do we need any additional cabling?

We will also spend a great deal of time on how to program the new system, what the auto attendant recordings will be, which phones sets (if any) will be blocked from making long distance calls, the groups of users requiring training and any other requirements that are important for your organization.

Proper implementation planning ahead of time ensures there is no confusion and your installation goes as planned in advance.

User & Admin Training

Every installation performed by Simply Connected includes comprehensive user and administrator training,  training is provided in groups based on the users needs. Typical training for users is approximately 30 minutes per group.


A typical grouping for training is:
Mobile users - users who will rely heavily on mobile applications.
Light office users - users who need to know basic functions such as how to receive and place calls as well as check voicemail.
Heavy office users - users who rely heavily on the phone and will need to know advanced features such as setting up conference calls, transferring to mobile users and recording calls.
Reception staff - Reception staff who will be handling a heavy call volume, may need training on the Reception PC console and even some training on basic system administration (i.e. deleting locked voicemail passwords, adding a user).
System Administrators - Usually 1-2 admin staff receive advanced system management training on how to make system backups, add/delete users, setup remote extensions and more. Admin training is typically longer as needed.

Simply Connected also provides videos and extensive documentation for user/admin training.

Phone Lines and Internet Services

Can Simply Connected deal with my line provider on my behalf?

Yes, Simply Connected has direct relationships with line providers and can request most service changes on your behalf and co-ordinate ordering of new services as well as moves. In addition we will work as your single point of contact to troubleshoot any issues you may have with your phone lines, opening service tickets with your line provider if necessary.

Some changes may require a letter of agency being provided to Simply Connected in order for us to act on your behalf.

Please reload