Customer Service Tools
Now you can offer flawless customer service with Switchvox's powerful Call Queues. Several employees or all of them can answer incoming phone calls to your main line, the sales number, or anything else you need.
Interactive Voice Response (IVR) is an automated way to greet and interact with your callers. An IVR can be very simple or highly complex, and can even interact with your other business applications. IVR is sometimes referred to as Auto Attendant.
With Switchvox's Conferencing tools, your employees can quickly gather a group of people on a call to share information and make decisions.
Switchvox phone extensions can handle voice calls and faxes. You can dedicate a line to faxing, or let each phone take voice calls and faxes. You decide, and then let Switchvox send calls and faxes to the right place.
Switchvox automatically creates a Voicemail Mailbox for every phone extension. You can also have multiple custom greetings, custom notifications that include the message itself, and voicemail 'blasts' that let you easily send the same messages to many employees.
Switchvox lets you customize the On Hold experience so that you can create the right mood, provide helpful information, encourage action, or whatever you need. Call Queues can each have their own Music on Hold experience.